Multi channel
Communication Platform
Try UIB's multichannel chat platform now!
*14-day free trial. No credit card required!
Why Omnichannel matters?
Today’s customers don’t stick to one channel—and neither should your business. UIB’s Omnichannel API Platform enables you to deliver connected experiences across SMS, WhatsApp, email, Messenger, LINE, Instagram, voice, and video—all managed in one place.
Customer initiates a WhatsApp message
A customer has a question about a product and sends a message via WhatsApp. Your support agent replies instantly—or a chatbot handles the first response.
Conversation escalates to live chat or voice
The query gets complex. Instead of switching tools, the agent simply escalates to a live web chat or voice call—right from the same interface, keeping the full conversation thread visible.
Follow-up sent via email or SMS
After the call, a personalized follow-up or invoice is automatically sent via email. If there’s no response, a smart reminder goes out via SMS.
Later, the customer returns—on a new channel
A week later, the customer replies via Instagram DM or Messenger. Thanks to UIB’s unified conversation history, your agent sees the full context—what was asked, said, and resolved—no matter the channel.
UIB - Turn conversations into conversions
Your customers expect fast, seamless interactions. But managing multiple channels, slow response times, and inefficient workflows can hold your business back. UIB allows you to connect with your customers across channels. Whether it's SMS, voice, AI chatbots, or automation, UIB empowers enterprises to engage smarter, faster, and more efficiently.
HIGHER CUSTOMER SATISFACTION
CONSISTENT BRAND EXPERIENCE
BETTER TEAM EFFICIENCY
SMARTER
WORKFLOWS
How UIB’s Video API Works for Your Business
Keep every interaction in sync across all channels. This way, your team always has full picture of your customer’s interaction, whichever platform they communicate through. Enable faster, more informed responses and a consistent customer experience. By eliminating silos and centralizing communication workflows, UIB helps you reduce operational complexity and deliver smarter, more efficient support at scale.
Unified API for Every Channel
Send and receive messages, calls, and media across all major platforms with a single, developer-friendly API.
Orchestrated Customer Journeys
Build logic-driven flows that span multiple channels—automated, responsive, and contextual.
Centralized Conversation View
Access a full timeline of customer interactions—regardless of channel—for complete context every time.
Advanced Analytics
Track delivery, engagement, and conversion across every touchpoint. Optimize your communication strategy in real time.
Enterprise-Grade Reliability & Security
Built-in compliance, end-to-end encryption, and global failover to ensure your communications are secure and scalable.
Solving real business challenges with UIB’s Omnichannel API Platform
Business Challenge
Customers abandon forms or carts
How UIB Helps
Trigger an SMS, then follow up with email or WhatsApp to recover the opportunity
Business Challenge
Support queries start in chat, escalate to voice
How UIB Helps
Automatically route conversations across channels without losing context
Business Challenge
Sending updates across multiple regions
How UIB Helps
Deliver region-appropriate messages via SMS, email, or WhatsApp instantly
Business Challenge
Managing promotions across touchpoints
How UIB Helps
Launch campaigns that coordinate messaging across email, chat, and social
Setting up your own Omnichannel API platform in a few steps!
1. Sign Up
Create your account and access your unique API key.
2. Integrate with One API
Plug into your preferred stack and start sending across channels.
3. Launch Smart Flows
Build dynamic communication journeys with our no-code/low-code tools or via API.
4. Track & Optimize
Measure delivery, engagement, and outcomes across every touchpoint.
