Contact Center Automation

Automate routine customer queries, streamline agent handoffs, and scale support operations with UIB’s Communication APIs.

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Boost customer satisfaction and user retention with UIB

Support teams today are overwhelmed. Rising customer expectations, high agent turnover, and growing volumes of repetitive queries make traditional call centers inefficient and costly. With UIB’s communication AI agent, you can model your own AI-Powered contact center that addresses the needs of your clients to give them the best support experience.

Resolve Common Queries Before They Hit Your Agents

UIB’s AI agent takes over Tier-1 questions using NLP and customizable flows, instantly handling queries across channels so your agents can focus on complex, high-touch cases.

No More Letting Your Customers Wait

With UIB’s smart automation, customers get instant support 24/7 via AI, improving satisfaction scores. Complex issues are seamlessly escalated to the right agent with context, ensuring no customer is left waiting too long. This boosts customer retention, as issues are resolved faster and more accurately, leading to a better overall experience.

Cut Costs Without Cutting Corners

UIB’s automation reduces the need for large, resource-heavy support teams. This enables you to scale operations efficiently while reducing operational costs, all without compromising on service quality.

Centralized Query Management Across Multiple Channels

UIB unifies all customer queries from multiple channels into one dashboard, providing your team with complete context for quicker and more efficient support — all through a single API.

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Building your own contact center environment with UIB

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Multi-channel Communication API

Connect with popular messaging channel through a single API to provide a smooth and consistent support experience for your customers

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AI & NLP-Based Smart Routing

Direct queries to the right agent or bot with smart routing, reducing resolution time and guiding customers to the right place.

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Customizable Workflow Builder

Build and refine self-service paths that let customers find answers to common questions without waiting for an agent, improving efficiency and lowering costs.